Policies & Care

Before contacting support@sagharbordecor.com to open an investigation for a missing package, please first:

1. Verify the delivery destination reflected in tracking. (If this address differs from your Shipping Address, please refer to your shipping confirmation email to determine whether your shipment might have been delivered to a fulfillment center tasked with scheduling a delivery appointment.)
2. Look for a notice of attempted delivery on your door, in your email, text message, or voicemail.
3. Search the surrounding property in case the package was placed in a hidden location.
4. Check with any party that may have accepted the package on your behalf: neighbors, roommates, property manager, or front office. Investigations cannot be opened for packages that have been signed for.

Sag Harbor Decor strives to fulfill every order without incident, but rest assured we will take care of any items that are not up to standard.*

Any irregularities must be noted on the delivery receipt (when applicable) and reported to Sag Harbor Decor within 7 days.

Please inspect your shipment for accuracy, damages, and defects upon delivery. If your order is delivered via Freight or LTL and there is any obvious damage to the packaging or item(s), please make a note of it on the delivery paperwork and contact our Customer Care Team within 7 days of delivery. While we understand you may not be able to inspect the entire order before the delivery team departs, any visible damage should be documented at the time of delivery when possible.

If you opt to refuse delivery, please ensure you take clear photos of the damaged or incorrect item prior to the delivery team's departure. In the event that a shipment is refused prior to inspection, you may be subject to re-delivery or return fees.

If you choose to accept the shipment, please ensure that you retain all packaging materials in their original condition, as they will be necessary for a potential return. If White Glove delivery service is selected on your order, it is at the customer's discretion to request and retain this packaging. Please note that in the event packaging is not available, our options for resolution may be limited.

Our Customer Care Team will work with you in securing one resolution, a discount, scheduling a repair, providing replacement parts, or arranging for a full replacement, in this order. Please be aware that these resolution options, including returns or refunds, may not be available if original packaging is not on hand. If a refund is requested, you will need to initiate your request as a return, which may incur fees for shipping & handling.

Product Variation

As online retailers, we take our responsibility seriously to accurately represent our products. Alongside images, we offer comprehensive product measurements and detailed material and finish descriptions to assist you in making informed design choices. However, slight variations in dimension, finish, or details from the depicted or described model may occur, as all goods, even those tailored to precise specifications, are subject to industry-standard tolerances and variations.

Many of our suppliers utilize natural materials known for their inherent diversity. Wood exhibits unique grain patterns, stains or dyes settle differently, metal items may vary in tone and luster, and stone displays individual color and texture variations. Certain intentional distressing and inconsistencies are common across many of our products.

Product photography is produced in multiple locations with small variations in lighting and other environmental factors; as such, products may appear slightly different in dimensions, finish, or detailing than pictured. Additionally, variations in color may occur as every screen renders colors differently. Sag Harbor Decor bears no responsibility for variations between the actual product color and its representation on a device or in printed materials.

Given these factors, any instances outlined above will be treated as a standard return.

Natural Wood Characteristics

Many of our products are crafted from solid hardwoods, such as, mango wood and reclaimed wood. Natural variations are inherent to the material. Characteristics such as knots, unique grain patterns, and variations in color or tone are normal and add to the individuality of each piece.

In some cases, small cracks or checks may appear within knots or across the grain. These are common in natural wood and do not affect the structural integrity of the furniture, and are not considered defects. Filler may occasionally be used to ensure stability, and while efforts are made to blend coloration, some variation may remain visible.

Seasonal changes in temperature, humidity, and exposure to sunlight can also cause wood to expand or contract over time. This may result in slight shifts, openings, or hairline cracks, which are considered part of the natural aging process of solid wood.

These natural features are what make each wood piece unique and one of a kind. They will not be treated as defects but rather as expected characteristics of working with natural materials.

Wear & Tear & Care

At Sag Harbor Decor, we strive to offer long-lasting products made with exceptional craftsmanship and high-quality materials; some deterioration is to be expected over time as items are subjected to general wear and tear. Dyes or finishes will settle, fabrics will relax, and hard surfaces will react to wind, climate, or frequent handling.

It is important to follow all proper care guidelines for your item. These are often included on an item tag or included as a print brochure with the packaging (please contact support@sagharbordecor.com if you are in need of care instructions).

In appropriate situations, Sag Harbor Decor always recommend the use of coasters or placemats to protect furniture and to cover or store outdoor furniture when not in use. Sag Harbor Decor cannot repair, replace, or credit any product that has been subjected to improper care, accident, abuse, misuse, or general wear and tear.

White Glove

During White Glove deliveries, packaging may be removed upon delivery. If you're contemplating a return, it's crucial to retain all packaging materials, as returns cannot be processed without them. In the event that you're unable to preserve the packaging, a return is no longer eligible.

Should your delivery team arrive without the necessary packaging materials, kindly reach out to our support team via email at support@sagharbordecor.com prior to their departure.

Measurements

Measure your front door, elevator(s), stairwell(s), delivery path, and the area where you plan to place the item(s). If delivery is refused due to sizing, the order will be treated as a return and any applicable fees will apply.

Warranties

While Sag Harbor Decor does not offer any express or implied warranties, some products may be covered by a limited manufacturer's warranty. Please email our Customer Care Team to see if your purchase qualifies.