Shipping policy

Orders may be placed online 24-hours a day by sending an email to Support@SagHarborDecor.com. Please do not include your credit card information in any email. A Sag Harbor Decor representative will contact you via phone during our regular business hours for processing.

We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. So there’s no confusion, you will always be able to review your shipping costs during the checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your Sag Harbor Decor account and go to My Orders listed under the My Account section.

Standard Ground Shipping: Small Parcel FedEx and UPS Items
Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate you.

Freight Delivery: Large or Oversized Items
For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are made Monday through Friday anytime between 8am and 5pm in the delivery time zone. For residential deliveries, on the day of your delivery you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside.  All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedited the claim process. Please refer to our Damaged Items section for more details.

Estimated Shipping Dates
At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via link our contact us link or by e-mail at Support@SagHarborDecor.Com.  

If the order is not cancelled, we will proceed with production of the order.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us at Support@SagHarborDecor.Com with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 48 hours after delivery for customers to send us a claim with supporting documentation and photos.  We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.

Cancellation
Cancellations must be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed in production or shipped, a restocking fee will apply.